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Experience of punctuality among regular public transport users

This study endeavours to shed light on the perceptions and expectations regarding punctuality among regular users of public transport. Its scope covers all public transport offers available in large agglomerations, that is, both urban public transport (metro, bus, tram) and regional rail transit (TER in France). Through this study, the Authority for Quality of Service in Public Transport (Autorité de la Qualité de Service dans les Transports, AQST), a legal entity of the French Ministry of the Environment (Ministère de la Transition Ecologique et Solidaire), wishes to understand in a refined way how public transport users experience transport punctuality in their daily trips, and how these experiences vary depending on motives (work or leisure), urban contexts (center or periphery), or mobility habits (daily use or more occasional use). To answer this demand, 6t developed a qualitative methodology, most suited to grasp perceptions and lived experiences. Our analysis is based on 20 long interviews with residents of the 10 main French agglomerations (excluding Paris, Lyon and Marseille) : Toulouse, Bordeaux, Lille, Nice, Nantes, Strasbourg, Rennes, Grenoble, Rouen, Toulon.

Experts involved in this project

Other references for domain :  Mobility Behaviour

Needs, practices and aspirations of Greater Geneva residents in terms of leisure mobility – What levers for a decarbonation of these mobilities?
Implementation of the behavior change incentive tool ACCTIV 3.0 on the territory of the Rouen Normandy Metropolis
Legibility of fares and associated conditions for travellers on interurban journeys

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